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FAQs

Frequently Asked Questions     Are inflatable jumpers safe? Yes. Our jumpers are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the jumper.   Are your jumpers units Clean? Yes. Not only is the equipment from 123…It’s Party Time cleaned and sanitized prior to every use, our units are purchased brand new and are well maintained.   How soon should I book my jumper? As soon as possible. Our inflatable jumpers are booked on a first come first served basis so the sooner you book; the better your chances will be of securing your desired date.   What type of surface can the jumper be placed on? The safest surface for a jumper is a level grassy area. However, we can set up on concrete, asphalt, or bark. We can even set up the jumper in a driveway or cul-de-sac. Please specify when ordering which surface we will be setting up on and we will make sure we bring the proper anchors for your event.   What kind of power is required? Our jumpers plug into a standard 110V household outlet. We will supply the extension cord and ask that nothing else be plugged into the same outlet that is being used for the jumper. Placement of the jumper should be no more than 100ft from that outlet. If you would like to set up a jumper at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.   What are your delivery, setup and take-down processes? 123… It’s Party Time will deliver and set up each jumper. We will ensure that it is clean and in good working condition well before your party starts. Before leaving, we will review with you all safety and operating procedures. We'll come back to take it down after the party is over. Set up and take down is normally about 15-20 minutes per unit.   Can I have my party at a park? Yes. 123… It’s Party Time jumpers are great for parks. We are fully insured to cover events at parks and other public places. Some cities require that you have reservations in order to have a jumper at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this; however we do need at least a one-week notice to accomplish or take care of this request. You would also need to make sure that there is a smooth flat surface with no low hanging tree limbs within 100 feet of the area. Please check if you need to file a permit with your desired location and check to see if electricity will be available, if not we can arrange for a generator for an additional charge. However, it is your responsibility to file a permit if needed.   We live in an apartment/townhouse and don't have space large enough for your jumper. How can we still rent a jumper for our child's party? If you cannot rent the Recreation Center at your home, here are some other ideas: - Use a relatives house for the party  - For communions and other church related events, look into using your church grounds - If for a birthday, combine parties with your child's friend that has a birthday close to your child's. Parks can usually be used for parties. Please see our FAQ above for park rentals.   What are my responsibilities as the lessee? Our contract requires that an adult be home when the jumper is setup. We will review the features of the jumper with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the jumper anytime it is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed.   What happens if we damage your equipment? We understand that wear and tear takes a toll on the equipment over the course of time. However, if damages were done due to negligence we will be required to charge an additional fee for repair costs.   Is a deposit required to make a reservation? No deposit is required, but every reservation does require a credit card to be kept on file until the day of your event for security purposes.   What payment types do you accept? Cash, check, money order, Visa, Master Card and Discover Card. Payment is due at the time of delivery unless you will be paying by credit card, which will be processed the day before your event.   Do you have a cancellation policy? Yes, you must call and cancel your reservation within 72 hours of your event or the following fess will apply and will be charged to the credit card on file. Within 48 hours, 50% of the total rental fees Within 24 hours, 100% of the total rental fees   Do you have a weather policy? Yes, if it is raining or we are experiencing extreme temperatures the day of your event, you will receive a call that morning. At that time you will be given the choice to cancel delivery of your jumper. There will be no charge at that time for a cancellation. If you request delivery and cancel at the door there will be a 50% charge. Once the jumper is set up you will be required to pay the 100% of the total rental fees, No Refunds will be issued after set-up. 123…It’s Party Time reserves the right to cancel your jumper due to rain or extreme temperatures.